If you have received your order in two separate packages and need to make a return you can proceed in the usual way by requesting a return digitally through our website or app. My order was delivered in two packages, how do i proceed with my return? The return request must be raised with us within 15 days from the date you receive your parcel. Additionally there is a QR code available in the hard copy Invoice received in your parcel which you can scan to view the link for Digital Return. You will find the link to Digital return on our H&M website under customer service return page, in your order shipment email or you can simply click on the order under Myaccount to view the link for return. Where can I find a link to Digital Return? Online Returns – Frequently asked questionsĭigital Returns is a seamless process to book the returns digitally by simply visiting our H&M website under customer service return page.If you don’t receive the email within 14 days, please contact us. Please allow up to 14 days for this to happen. Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the parcel. If you have received your order in two separate packages and need to make a return you can proceed in the same way by requesting a return digitally through our website or app. Registering your return online means you don’t need to include any paperwork in your parcel.ģ. A courier from carrier partner will attach the return label on your parcel upon collection.Ĥ. The courier will provide you with proof of return. All you need is your order number & your registered email address and you can arrange collection of your return.Ģ. Package the items you wish to return in a suitable bag or box, eg. You can easily return items by following these steps:ġ. Let us know which items you wish to return by registering your return online here. To ensure successful return pick-up, please return the product in the same packaging as received. H&M HOME items purchased online cannot be returned in our stores and must be returned through our returns portal only. Items such as swimwear, underwear, pierced earrings, cosmetics and face masks cannot be exchanged & refunded due to hygiene reasons. The return must be sent to us within 15 days from the date you received your parcel. Please keep in mind that online purchases must be returned via mail and cannot be returned in our physical stores.
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